| Shipping/Payment Terms: Terms – Net 30 days. F.O.B. Bethel Park, PA, USA. Prepaid and added to the invoice. |
| *Please note: Shipment of orders are put on hold, if any of your previous invoices are past due. |
| Warranty: All Instrumentation Industries, Inc. products are manufactured to exacting specifications, in accordance with all relevant national and international regulations, and are carefully inspected before shipment. Our products are fully guaranteed against defects in material and workmanship. |
| Returns: Returns are accepted within 30 days of purchase in the original packaging and are subject to a 20% restocking fee. Please have your invoice number ready when contacting us about obtaining an Authorized Return Number. Returns will not be accepted without an Authorized Return Number. Items returned may be subject to a 20% restocking fee. |
| Ordering Information: Order directly from us or one of our worldwide dealers. Our customer service representatives are available to take your orders Monday through Friday, 8:30 A.M. to 5:00 P.M. EST. Please call 1-800-633-8577 or 1-412-854-1133 to place your order. We accept fax orders at 1-877-633-8661 or 1-412-854-5668. We accept VISA, MASTERCARD, and AMERICAN EXPRESS. We are also a member of the GHX Healthcare Exchange. We can connect with you via EDI to accept 850 Purchase Orders, reply with 855 Purchase Order Acknowledgements, and send you 810 Invoices to achieve the “Perfect Order.” Email setup inquiries to sales@iiimedical.com |
| California/Canadian Orders: Canadian purchases can only be made through authorized dealers. California customers please indicate your sales tax rate when ordering. |
| Technical Assistance: Our experienced staff can help with specific problems or questions regarding the use, function, and application of our products. Please call US Toll-Free: 1-800-633-8577 or 1-412-854-1133. |
| Satisfaction Guarantee: All Instrumentation Industries, Inc. products are manufactured to exact specifications and are carefully inspected before shipment. Our products are fully guaranteed against defects in material and workmanship. Products will be repaired or replaced if found defective at the discretion of Instrumentation Industries, Inc. |