Shipping/Payment Terms: Terms – Net 30 days. F.O.B. Bethel Park, PA, USA. Prepaid and added to the invoice.

*Please note: Shipment of orders is put on hold if any of your previous invoices are past due.

Returns: Returns are accepted within 30 days of purchase in the original packaging and are subject to a 25% restocking fee. Custom orders are not eligible for returns. When contacting us about obtaining an Authorized Return Number, please have your invoice number ready.  Returns will not be accepted without an Authorized Return Number.

Ordering Information: Order directly from us or one of our worldwide dealers.  Our customer service representatives are available to take your orders  Monday through Friday, 8:30 A.M. to 5:00 P.M. EST.

Please call 1-800-633-8577 or 1-412-854-1133 to place your order. We accept fax orders at 1-877-633-8661 or 1-412-854-5668  We accept VISA, MASTERCARD, and AMERICAN EXPRESS.

We are also a member of the GHX Healthcare Exchange. We can connect with you via EDI to accept 850 Purchase Orders, reply with 855 Purchase Order Acknowledgements, and send you 810 Invoices to achieve the “Perfect Order.” Email setup inquiries to sales@iiimedical.com

California Orders:  California customers, please indicate your sales tax rate when ordering.

Canadian Orders:  Canadian purchases can only be made through authorized dealers.

Technical Assistance: Our experienced staff can help with specific problems or questions regarding our products’ use, function, and application. Please call US Toll-Free: 1-800-633-8577 or 1-412-854-1133.

Satisfaction Guarantee: All Instrumentation Industries, Inc. products are manufactured to exact specifications and carefully inspected before shipment. They are fully guaranteed against defects in material and workmanship. If found defective, at the discretion of Instrumentation Industries, Inc., products will be repaired or replaced.